ITIL® Foundation – Video Training Course
Description:
ITIL or Information Technology Infrastructure Library is a detailed written document for IT service management that focuses on aligning IT services with the needs of the business. ITIL helps the organisation to guide how they design, implement, operate, and maintain IT services.
The ITIL® Foundation – Video Training Course course provides the foundation of ITIL concepts and familiarises you with the fundamentals of IT Service Management as described in the IT Infrastructure Library. The course will also prepare you for the certification exam so that you can sit confidently for the well-recognised exam. The course includes the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, the seven-step improvement process, etc. Throughout the ITIL® Foundation – Video Training Course course, you will also learn the concepts of Service Operation, Service Transition, Service design and Service strategy.
ITIL is important as it is beneficial to the organisations that follow the approaches and use the techniques that it recommends. After completing the course, you will learn the foundation of ITIL concepts and ITIL certification exam.
Assessment:
- At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
- Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
- Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
ITIL® Foundation – Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our ITIL® Foundation – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Course Curriculum
| Course Introduction | |||
| Course Organization | 00:10:00 | ||
| Course Conventions | 00:06:00 | ||
| Introduction to ITSM | |||
| ITSM as a Practice | 00:31:00 | ||
| ITSM Lifecycle | 00:14:00 | ||
| ITSM Summary | 00:10:00 | ||
| Continual Service Improvement | |||
| CSI Introduction | 00:23:00 | ||
| Step Improvement Process | 00:09:00 | ||
| CSI Summary | 00:06:00 | ||
| Service Operation | |||
| Introduction to Service Operation | 00:23:00 | ||
| Service Operation Processes | 01:01:00 | ||
| Service Operation Functions | 00:19:00 | ||
| Service Operation Summary | 00:12:00 | ||
| Service Transition | |||
| Introduction to Service Transition | 00:14:00 | ||
| Service Transition Processes | 00:56:00 | ||
| Summary of Service Transition | 00:10:00 | ||
| Service Design | |||
| Service Design Introduction | 00:12:00 | ||
| Service Design Processes | 01:20:00 | ||
| Service Design Summary | 00:10:00 | ||
| Service Strategy | |||
| Service Strategy Introduction | 00:30:00 | ||
| Service Strategy Activities | 00:20:00 | ||
| Service Strategy Summary | 00:12:00 | ||
FREQUENT ASKED QUESTION
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